SBI Resolver Recruitment 2026 – 105 Vacancies for Retired Officers | Apply by 05 May

SBI Resolver Recruitment 2026 is a golden opportunity for retired State Bank of India officers who want to stay active, contribute meaningfully, and earn a steady monthly income after superannuation. The State Bank of India, through its Central Recruitment & Promotion Department (CRPD), has released Advertisement No. CRPD/RS/2026-27/06, inviting eligible retired SBI officers to apply for 105 Resolver positions across 17 circles in India.

If you retired from SBI at the grade of MMGS-II, MMGS-III, or SMGS-IV and have an unblemished service record, this contractual engagement could be a perfect fit. You’ll be working in the Customer Experience Enhancement Department, helping resolve customer complaints — a role that genuinely draws on the experience and institutional knowledge you built during your banking career.

Applications are open online at the SBI careers portal until 05 May 2026. Today is the last day — apply right now if you haven’t already.

📌 Also Read:  Latest Government Job Notifications 2026 – All Central Govt Vacancies

SBI Resolver Recruitment 2026 – Quick Overview

Important Dates

⚠️ Today is the last day to apply — 05 May 2026. Don’t wait for the last hour. Government portals can get slow near deadlines. Submit your application as early as possible.

SBI Resolver Vacancy 2026 – Circle-wise Breakdown

A total of 105 vacancies are distributed across 17 SBI Local Head Office (LHO) circles. Here’s the full breakdown:

✅ Reservation for Persons with Benchmark Disabilities (PwBD) is horizontal. Vacancy figures are provisional and may change based on actual bank requirements.

💡 Note: You will be posted at the Circle Complaints Resolution Centre (CCRC) at the LHO of the circle you apply for. The bank may also post you anywhere in India if needed.

📌 Also Read: RBI Grade B Recruitment 2026 – 60 Officer Vacancies

What Does a Resolver Actually Do? – Role & Responsibilities

This is the section most candidates want to know about, and rightly so. The Resolver role is not a desk job with routine paperwork. It puts your decades of SBI experience to direct use.

Here’s what you’ll be doing as a Resolver at SBI:

Primary Responsibility — Customer Complaint Resolution

Resolvers are the backbone of SBI’s Circle Complaints Resolution Centre (CCRC). Your main job is to follow up on pending customer complaints and ensure they are resolved in a timely, qualitative manner. You act as an escalation point between the branch/department that needs to resolve a complaint and the customers waiting for an answer.

What this means on a day-to-day basis:

• Reviewing unresolved customer complaints routed to the CCRC from branches across the circle
• Following up with branches, departments, and officers to get pending cases closed quickly
• Monitoring the quality of complaint resolutions — not just whether they were closed, but whether the customer’s issue was genuinely addressed
• Coordinating with internal teams for complaints that span multiple departments (e.g., a complaint involving both a branch and a central operations team)
• Escalating complex or sensitive complaints to appropriate senior authorities within the bank
• Maintaining records of complaint status and ensuring compliance with RBI turnaround time norms
• Any additional task assigned by the competent authority from time to time

Why this role matters:

In the era of social media and the Banking Ombudsman, unresolved customer complaints carry significant reputational and regulatory risk for SBI. Resolvers bridge the gap between the complaint system and real resolution — using their insider knowledge of SBI’s processes, people, and systems to get things done faster than any fresh recruit ever could.

✅ The role is squarely suited to retired officers who understand SBI’s culture, know how to navigate internal hierarchies, and can communicate assertively with branch officials to push for timely action.

Eligibility Criteria for SBI Resolver Engagement 2026

Who Can Apply?

This engagement is only for retired SBI officers. No fresh candidates or non-SBI retirees are eligible.

Grade Requirement: You must have retired at one of these grades:

• Middle Management Grade Scale-II (MMGS-II)
• Middle Management Grade Scale-III (MMGS-III)
• Senior Management Grade Scale-IV (SMGS-IV)

Age Limit (as on 31 March 2026):

⚠️ Important: Officers who voluntarily retired, resigned, or were suspended before superannuation are not eligible. The only exception is officers who completed 58 years of age AND 30 years of pensionable service before opting for voluntary retirement under the e-Circular provisions (CDO/P&HRD-PM/58/2015-16 dated 07.10.2015 and CDO/P&HRD-PM/12/2017-18 dated 05.05.2017) — such officers become eligible on attaining age 60.

Service Record Requirements

To be considered, your SBI service record must satisfy all of these conditions:

• ✅ Unblemished service record throughout your career
• ✅ Good track record of performance and deep knowledge of SBI’s systems and procedures
• ✅ No punishment or penalty of Censure or higher in the five years preceding retirement
• ✅ No CBI or other law enforcement agency case pending against you
• ✅ Integrity beyond doubt during your previous tenure
• ✅ Good health — no major ailment that would affect work
• ✅ No OBC creamy layer (if applying under OBC category)

Educational Qualification

Since applicants are retired SBI officers, no specific educational qualification is separately required. However, preference will be given to ex-officers with relevant work experience, deep process knowledge, and professional competence in complaint handling or customer service areas.

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SBI Resolver Salary 2026 – Monthly Remuneration

Here’s what you’ll earn as a Resolver, depending on the grade at which you retired from SBI:

Key points about this remuneration:

• ✅ This payment is in addition to your regular SBI pension — it does not affect or reduce your pension
• ❌ No house rent, furniture, or accommodation provided by the bank
• ❌ No Provident Fund, gratuity, or additional pension fund contribution during the contract
• ❌ No medical reimbursement during the engagement period (you continue to avail pensioner medical facilities as before)
• ✅ TDS will be deducted as per applicable Income Tax rules
• ✅ 30 days of leave per year (Sundays and holidays not counted); leave not availed may lapse unless declined on administrative grounds

Leave Encashment: If leave is declined due to administrative reasons during the contract period, it can be encashed at the rate of monthly compensation at the time of contract termination.

Contract Period and Terms

The engagement is contractual — it is not re-employment and does not count as extension of service for pension or superannuation purposes.

Before starting, you will sign a stamped Service Level Agreement (SLA) with the bank. Key Performance Indicators (KPIs) will be defined by the User Department.

Selection Process for SBI Resolver 2026

Selection will happen in two stages:

Stage 1 – Shortlisting

The Shortlisting Committee will evaluate applications based on parameters it decides internally. Simply meeting the minimum eligibility does not guarantee a call for interview. The bank has absolute discretion on shortlisting. No individual communication will be sent to non-shortlisted candidates.

Stage 2 – Interview

• Interview carries 100 marks
• Qualifying marks will be decided by the bank
• No TA/DA will be paid to candidates attending the interview
• Interview committee’s decision is final

Merit List:

The final merit list is drawn in descending order of interview scores, circle-wise and category-wise. If two candidates score identically at the cut-off, the older candidate gets priority (descending age order). Selected candidates will be posted to the circle they applied for and cannot request inter-circle transfers.

How to Apply for SBI Resolver Recruitment 2026

⚠️ Today (05 May 2026) is the last date. Apply immediately.

Here’s the step-by-step process:

1. Go to https://sbi.bank.in/web/careers/current-openings
2. Scroll down and find Advertisement No. CRPD/RS/2026-27/06
3. Click on the link and download the detailed advertisement (read it fully before applying)
4. Click Apply Online to begin registration
5. Register yourself — you’ll get a provisional registration number and password
6. Upload all required documents (see list below)
7. Fill in the application form carefully — check every detail
8. Submit the final form — no corrections allowed after submission
9. Take a printout of the submitted application for your records

💡 Pro Tip: Scan and save all your documents before starting the form. A partly filled form can be saved and edited up to three times before final submission. Don’t wait until the last hour.

Documents to Upload

✅ OBC candidates: Your OBC non-creamy layer certificate must be issued between 01 April 2026 and the date of interview. Have a fresh certificate ready.

Important Links

Frequently Asked Questions – SBI Resolver Recruitment 2026

Conclusion

If you’re a retired SBI officer with a clean record, sharp knowledge of the bank’s processes, and a desire to stay productive — SBI Resolver Recruitment 2026 is tailor-made for you. With 105 vacancies spread across 17 circles, a monthly remuneration of up to ₹50,000 on top of your existing pension, and a role that genuinely utilises your expertise, this is one of the most attractive post-retirement opportunities available right now.

Remember — today, 05 May 2026, is the last day to apply. Do not wait even another hour. Head to https://sbi.bank.in/web/careers/current-openings, scroll to Advertisement No. CRPD/RS/2026-27/06, and submit your application before the portal closes.

Stay ahead of application deadlines — follow Govtserviceinfo.com for daily Sarkari Naukri alerts, pay commission updates, and government service news.

Disclaimer

This article is based on the official advertisement released by State Bank of India (CRPD/RS/2026-27/06) dated 15 April 2026. Govtserviceinfo.com has made every effort to present accurate information, but candidates are advised to read the complete official notification before applying. For any discrepancy, the official SBI advertisement shall be treated as final. Govtserviceinfo.com is not affiliated with SBI or any government body.